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The Future of Customer Experience Is AI: Are You Ready?

Despite the dire predictions and well-publicized missteps, AI — when implemented correctly — can be a great boon to customer experiences and digital transformations. Here’s a look at several emerging applications that might help, along with recommendations for success.

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In the context of digital transformation and customer experience, artificial intelligence (AI) already has a foot in the door. And that foot is poised to kick the door wide open. Here’s a look at several emerging applications that might help, along with recommendations for success. Read more

Gardner Business Media - Strategic Business Solutions